Privacy Policy for Chatbot

Last updated: 2 August 2026

This Privacy Policy explains how the Chatbot application (“the App”) handles information when users communicate with the connected Facebook Page through Messenger.

1. Information We Receive

When you send a message to the connected Facebook Page, the App may receive information made available by Meta, including your Page-scoped user identifier, message content, message time, and basic interaction data required to process and reply to your request.

2. How We Use Information

We use this information only to:

• receive and respond to Messenger messages;
• provide requested information and customer support;
• operate, maintain, and improve the automated response service;
• protect the App from misuse, fraud, or security threats.

3. Medical and Emergency Information

4. Sharing of Information

We do not sell personal information. Information may be processed by service providers used to operate the App, such as Meta, hosting, automation, and artificial-intelligence service providers, only as necessary to provide the messaging service or comply with applicable law.

5. Data Retention

Information is retained only for as long as reasonably necessary to provide the service, maintain security, resolve disputes, and comply with legal obligations. Data that is no longer required may be deleted or anonymized.

6. Data Security

Reasonable administrative and technical safeguards are used to protect information. However, no internet-based service can guarantee absolute security.

7. Your Choices and Data Deletion

You may request access to or deletion of information associated with your Messenger interaction by sending a message to the connected Facebook Page with the words “Delete my data”. Please provide enough information to identify the relevant conversation. We will process valid requests within a reasonable period, subject to legal requirements.

8. Children’s Privacy

The App is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

9. Third-Party Services

Your use of Facebook and Messenger is also governed by Meta’s own terms and privacy policies. The App may rely on third-party infrastructure to process messages and generate replies.

10. Changes to This Policy

We may update this Privacy Policy when the App, legal requirements, or service providers change. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact

For privacy questions or data-deletion requests, contact us by sending a message to the Facebook Page connected to this App.